Privacy Policy
Last updated: September 2026
Valor Billing (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information securely and transparently. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us or use our services.
1. Who We Are
Valor Billing provides specialist medical billing and revenue support services to private healthcare professionals, practices and clinics across the UK.
Trading name: Valor Billing
Business address: Bartle House, 9 Oxford Court, Manchester, M2 3WQ
Website:valorbilling.co.uk
Email:hello@valorbilling.co.uk
For personal information that we collect directly for our own business purposes, Valor Billing is responsible for determining how and why that information is processed.
When providing billing and administrative services on behalf of healthcare professionals, practices or clinics, we may process personal data under their instructions. In these circumstances, the healthcare professional, practice or clinic will generally remain responsible for determining how and why that information is processed, and Valor Billing acts on their behalf.
2. Information We Collect
Depending on how you interact with us, we may collect and process the following information:
Contact information
Your name, email address, telephone number and other information you provide when contacting us or completing a website form.
Business information
Information about your practice, clinic, professional role, billing requirements and the services you are interested in.
Communications
Records of correspondence and communications between you and Valor Billing.
Website information
Technical or usage information that may be collected through our website and cookies or similar technologies, depending on our website settings and your choices.
Please do not submit patient-identifiable, confidential medical or special-category personal information through our website enquiry forms.
Where patient information or other confidential information is required for the provision of contracted billing services, an appropriate secure method of information exchange will be agreed before such information is shared.
3. How We Use Your Information
We may use personal information to:
Respond to enquiries and requests.
Arrange calls and billing reviews.
Provide and administer our services.
Communicate with clients and prospective clients.
Manage our business relationships and records.
Operate, maintain and improve our website and services.
Meet our legal, regulatory and contractual obligations.
Protect our business and prevent misuse of our services.
We will only use personal information where we have an appropriate lawful basis for doing so.
4. Lawful Bases for Processing (UK GDPR)
Depending on the circumstances, we may process personal data on one or more of the following lawful bases:
Contract — processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
Legitimate interests — processing is necessary for our legitimate business interests, provided those interests do not override your rights and interests.
Legal obligation — processing is necessary for us to comply with applicable legal or regulatory requirements.
Consent — where we rely on your consent for a particular activity, you may withdraw that consent at any time.
Where Valor Billing processes information solely on behalf of a healthcare professional, practice or clinic as part of our contracted services, we will process that information in accordance with their documented instructions and applicable contractual and data-protection requirements.
5. Patient and Health Information
As part of contracted medical billing and revenue support services, Valor Billing may process information relating to patients on behalf of healthcare professionals, practices or clinics.
This may include personal data and, where necessary for the provision of the contracted service, special-category information relating to health.
In these circumstances, Valor Billing will generally act as a data processor, processing the information on the documented instructions of the relevant healthcare professional, practice or clinic acting as the data controller.
Appropriate contractual and data-processing arrangements will be established before this information is processed.
Patient-identifiable or confidential medical information should not be submitted through our general website enquiry forms.
6. Sharing Your Information
We do not sell your personal information.
We may use third-party service providers that help us operate our business, website, communications, data storage and technology. Where appropriate, these providers are subject to contractual and data-protection requirements.
When providing contracted billing services, information may also be processed or communicated as necessary to provide those services and in accordance with the relevant client's instructions and agreed arrangements.
We may disclose personal information where required by law, regulation or a lawful request, or where necessary to establish, exercise or defend legal rights.
We may also share relevant information with our professional advisers, insurers or claims handlers where reasonably necessary to obtain professional advice, manage an insurance claim, respond to an incident, or establish, exercise or defend legal rights.
7. Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction.
Where confidential, patient-identifiable or special-category information is processed as part of contracted billing services, appropriate secure systems, access controls and data-protection measures will be used. Patient-identifiable or confidential medical information should not be submitted through our general website enquiry forms.
Access to personal information is restricted to those who require it for legitimate business purposes.
We maintain procedures for identifying, managing and responding to suspected personal-data or security incidents and, where Valor Billing is acting as a data processor, will notify the relevant client of a personal-data breach in accordance with applicable contractual and legal requirements.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, accounting, contractual or regulatory requirements.
Retention periods may vary depending on the nature of the information, the purpose for which it is processed and our relationship with you.
Where Valor Billing processes information on behalf of a client, retention and deletion will also be handled in accordance with the applicable contractual arrangements and documented instructions.
9. Your Data Protection Rights
Depending on the circumstances and applicable data-protection law, you may have rights including the right to:
Request access to your personal data.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data in certain circumstances.
Request restriction of processing.
Object to certain processing.
Request transfer of your information in certain circumstances.
Withdraw consent where processing is based on consent.
These rights are not absolute and may depend on the circumstances in which your information is being processed.
To exercise your rights or ask a question about your personal information, please contact:
Where Valor Billing processes information solely on behalf of a healthcare professional, practice or clinic, we may need to refer a request relating to that information to the relevant data controller.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK regulator for data protection. We would appreciate the opportunity to address your concerns first, so you are welcome to contact us before approaching the ICO.
10. Cookies
Our website may use cookies and similar technologies for essential website functionality and, depending on our website configuration and your choices, for analytics or other purposes.
Where required, you will be provided with appropriate information and choices regarding the use of non-essential cookies.
Further information may also be provided through our website's cookie notice or cookie settings.
11. Third-Party Services
Our website and business operations may use third-party service providers, including providers of website hosting, email, cloud storage and other business technology.
Where these providers process personal data on our behalf, we take appropriate steps to ensure suitable data-protection arrangements are in place.
Some service providers may process information outside the UK. Where applicable, we will take appropriate steps to ensure that international transfers of personal data are made in accordance with applicable UK data-protection law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal requirements.
The latest version will be published on this website and the “Last updated” date will be amended accordingly.
13. Contact Us
If you have any questions about this Privacy Policy or how Valor Billing handles personal information, please contact:
Valor Billing
Bartle House, 9 Oxford Court
Manchester, M2 3WQ
Email: hello@valorbilling.co.uk