Terms & Conditions
Last updated: September 2026
These Terms & Conditions govern your use of the Valor Billing website.
By accessing or using this website, you agree to these terms. If you do not agree with them, please do not use the website.
1. About Valor Billing
Valor Billing provides specialist medical billing and revenue support services to private healthcare professionals, practices and clinics across the UK.
Trading name: Valor Billing
Business address: Bartle House, 9 Oxford Court, Manchester, M2 3WQ
Website: valorbilling.co.uk
Email: hello@valorbilling.co.uk
Information provided on this website is for general information about Valor Billing and our services.
2. Our Services
Valor Billing may provide services including medical insurance billing, claims management, payment reconciliation, credit control, revenue recovery, billing reviews and related administrative support.
The precise services provided to each client will depend on their requirements and will be agreed separately before services commence.
Nothing on this website creates a client relationship or obliges Valor Billing to provide services.
3. Free Billing Review
Where offered, Valor Billing may provide a complimentary review of a limited period of billing activity.
The purpose of the review is to identify potential billing issues, outstanding claims, payment discrepancies or areas that may require further investigation.
A Free Billing Review does not guarantee that additional revenue will be identified or recovered.
Please do not submit patient-identifiable, confidential medical or special-category personal information through our website forms.
Where information is required to conduct a review, Valor Billing will advise you of an appropriate method for providing it.
4. No Guarantee of Payment or Recovery
Valor Billing will provide its services with reasonable care and skill. However, the outcome of insurance claims, credit-control activity and revenue-recovery work may depend on third parties and circumstances outside our control, including insurers, patients, policy terms, authorisation requirements and the accuracy and availability of information provided to us.
Valor Billing does not guarantee that:
An insurer will accept, authorise or pay a claim.
A particular amount will be paid or recovered.
Payment will be received within a particular timeframe.
All rejected, disputed, declined or historic claims can be resolved.
Credit-control or recovery activity will result in payment.
Any collection rates, performance information, statistics or examples displayed on this website relate to previous experience or past performance where stated and should not be interpreted as a guarantee of future results.
5. Client Responsibilities
Clients using Valor Billing's services remain responsible for ensuring that information and instructions supplied to us are accurate, complete, current and provided lawfully.
Clients remain responsible for their clinical and professional activities, including patient care and clinical decisions, professional and insurer recognition, treatment authorisation, patient eligibility, fee arrangements and compliance with applicable professional, regulatory and legal requirements.
Clients are also responsible for providing Valor Billing with the information and access reasonably required to perform the agreed services.
Valor Billing provides billing and administrative support and does not provide medical, clinical, legal, tax or financial advice.
6. Website Enquiries
Submitting an enquiry, requesting a Free Billing Review or contacting Valor Billing through this website does not create a contractual relationship.
A formal service arrangement will only begin once the scope of services, fees and applicable contractual terms have been agreed.
7. Fees
Information displayed on this website does not constitute a binding quotation unless expressly stated otherwise.
Fees for Valor Billing services may vary depending on factors such as billing volume, insurer mix, complexity, the services required and the amount of ongoing administrative support involved.
Fees will be discussed and agreed with the client before paid services commence.
8. Data Protection and Confidentiality
Valor Billing takes privacy, confidentiality and data protection seriously.
Personal information collected through this website will be handled in accordance with our Privacy Policy and applicable UK data-protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Where Valor Billing processes patient-identifiable, health or other confidential information on behalf of a client as part of contracted services, appropriate contractual and data-processing arrangements will be established before such information is processed.
Valor Billing will use appropriate technical and organisational measures when handling personal and confidential information as part of its contracted services.
Please do not submit patient-identifiable, confidential medical or special-category personal information through general website enquiry forms. Where such information is required to provide contracted services, an appropriate secure method of information exchange will be agreed.
9. Security and Communications
Valor Billing takes reasonable steps to maintain the security of its business systems and communications. However, electronic communications and internet-based services cannot be guaranteed to be completely secure or uninterrupted.
Clients and website users should not send patient-identifiable, confidential medical or other sensitive information by an insecure method or through general website enquiry forms.
If you receive a communication that appears unusual or requests a change to payment or bank details, you should verify the request with Valor Billing using previously established contact details before taking action.
10. Intellectual Property
Unless otherwise stated, the content of this website, including text, branding, graphics and other original materials, belongs to Valor Billing or is used with appropriate permission.
You may view and use this website for legitimate personal or business purposes.
You must not reproduce, distribute, modify or commercially exploit our original website content without permission, except where permitted by law.
11. Third-Party Websites and Services
Our website may contain links to third-party websites or services.
Valor Billing is not responsible for the content, availability, security or privacy practices of third-party websites. A link does not necessarily constitute an endorsement of the third party or its services.
12. Website Availability
We aim to keep our website accurate and available, but we cannot guarantee that it will always be uninterrupted, error-free or completely up to date.
We may change, suspend or remove website content or functionality when reasonably necessary.
13. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited.
To the extent permitted by law, Valor Billing will not be responsible for losses arising solely from reliance on general information provided on this website, temporary website unavailability, third-party websites or services, or circumstances outside our reasonable control.
Information provided on this website is intended to describe Valor Billing and its services and does not constitute medical, clinical, legal, tax or financial advice.
Any liability arising from paid services provided to a client will be governed by the applicable client service agreement and any other contractual terms agreed between Valor Billing and that client.
14. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices or legal requirements.
The latest version will be published on this website and the “Last updated” date will be amended accordingly.
15. Governing Law
These Terms & Conditions and your use of this website are governed by the laws of England and Wales.
Any disputes relating to these website terms will be subject to the jurisdiction of the courts of England and Wales, subject to any rights that cannot lawfully be excluded.
16. Contact Us
If you have any questions about these Terms & Conditions, please contact:
Valor Billing
Bartle House, 9 Oxford Court
Manchester, M2 3WQ
Email: hello@valorbilling.co.uk